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Home : Privacy
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CIPQ respects the privacy of individuals.
Protecting personal information has always been important to us, but now the law requires that personal information is protected. Changes to the Commonwealth Privacy Act mean that we must now handle personal information in accordance with National Privacy Principles.
This document is a summary of CIPQ's policy on the management of personal information about members.
CIPQ has appointed a specialist Administrator and an income protection insurer to provide services to the Fund. These service providers are authorised to use personal information only to administer contracted services, and are required to treat that information in the strictest confidence.
The personal information collected by CIPQ is generally the member's name and address and other contact details, date of birth, occupation, Tax File Number (if the member has chosen to quote it) and union membership (if the member has chosen to supply union membership details). CIPQ normally collects this information through Member Applications and other forms, but may also collect information from a member's employer. This information is needed to process each member's application and administer their account. Over time this information is supplemented with financial and other information necessary to administer members' accounts.
When assessing a member's eligibility for insurance cover or in assessing an insurance claim, additional information may be collected from medical practitioners and from current and previous employers. Information collected for insurance purposes will normally only be disclosed to the Fund's insurer. However where a member may make a claim, information might then be disclosed to medical practitioners and other experts nominated by the Fund's insurer. In addition, if there is any dispute about a member's entitlement, CIPQ or the administrator or the insurer may disclose information about the member to other advisers (for example, legal advisers).
Information about members is normally only disclosed to CIPQ's service providers. However limited information about members is disclosed to other organisations in the circumstances described below.
A significant number of members of CIPQ are also members of BUSS(Q) and BERT. CIPQ conducts a database matching process with BERT & BUSS(Q) twice yearly to ensure each organisation has the most up to date address for people who are members of more than one of them. Where the database search shows a different address for the same person, each organisation adopts the most recent address so that CIPQ can continue to communicate with you to ensure you are kept up to date with the position of your account.
CIPQ believes it is important that contributions are paid regularly, and any late payments are identified so steps can be taken to recover late contributions. As part of the process of monitoring contributions, CIPQ from time to time, supplies Fund Sponsors with information about the names of members employed by particular employers who are working on sites where an award, industrial agreement or enterprise bargain agreement is in place as well as the amount of contributions that have been made for them over a period of time.
Further information about the nature of personal information that we hold and how it is handled may be obtained from CIPQ Administration on Telephone (07) 3307 6555.
Further information about the Privacy Act can be obtained from the Federal Privacy Commissioner's hotline on 1300 363 992.
Greg Simcoe
Chairperson
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